All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries:
- Austria
- Belgium
- Denmark
- France
- Germany
- Norway
- Poland
- Spain
- Sweden
- Switzerland
- United Kingdom (UK)
If your country is not in this list, please contact via: joyoverweg.art@gmail.com
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days after receiving your shipping confirmation email, please contact us at joyoverweg.art@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the full order amount, minus the shipping costs for the return.
We are not accepting returns for items that are build on custom request.
In the event that your order arrives damaged, please email us as soon as possible at joyoverweg.art@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at joyoverweg.art@gmail.com